All orders are shipped within 5 working days. Monday - Friday 9am - 5pm GMT. We will try to resolve any issues immediately, but if there is an issue that will delay your order past this point we will inform you via email.
We are currently negotiating our carriers in the US to deliver our publications in the most cost effective manner for our customers.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. You will be able to calculate your shipping price prior to the checkout.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
These terms only apply to our physical products. For refunds/exchanges on course bookings please see the booking/cancellation section.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. The customer pays for the return.
Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
Mail your returned item to:
147 W. 35th Street, Suite 1802
New York, NY 10002
Include in your package a signed letter stating the reason for your return and the email invoice.
Merchandise that has been used or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
We do not operate an exchange policy.
In addition to the general booking terms above, the following terms also apply to the bookings of Live or Recorded Online Training.
The Matchett Group Limited is committed to privacy for everyone who visits our website. Under the Data Protection Acts of 1984 and 1998, we must comply with certain regulations which are designed to ensure that any data you provide to us is processed with due care and attention.
What personal data do we collect
When you register with us, visit our website, use our services, make an enquiry, make a course booking with us, you may be asked to provide some personal data such as your name, address, telephone number and email address.
We automatically collect data about visitors to our website (for example on browsing patterns) by using cookies, explained below. This data is used only in an anonymous form; no individual is identified.
A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. A cookie cannot read data on your hard disk or read cookie files created by other sites. Cookies do not damage your system.
How do we use your personal data?
We use your personal data to supply our services to you or your organisation or to inform you about other offerings that may interest you.
We may also use your personal data to carry out research, for example, about our website visitors’ and clients’ demographics, interests and behaviour. We do this to improve our understanding of our visitors, clients and potential clients. This research is compiled and analysed on an aggregated and anonymous basis.
To whom might we disclose your personal data?
We may pass your personal data to anyone who needs the data in order to fulfil your request(s) for our services, or to process any payment.
We will not disclose your personal information unless we are obliged to do so or allowed to do so, by law, or where we need to do so in order to run our business (for instance where we outsource services or other people process data for us).
You may at any time request us to stop using your personal data for direct marketing purposes. If you wish to do this please contact us.
No data transmission over the Internet or any other network can be guaranteed as 100% secure, but we take all the appropriate steps to try to protect the security of your personal data.
If you want to request any information about your personal data, please contact us.
Inaccuracies and Corrections
We would like to keep your personal data accurate and up-to-date. If you become aware of any errors or inaccuracies please let us know.
AMT Training may periodically contact you with details of programmes and services that may be of interest to you and may pass your details to other companies within the Wilmington Group and selected clients. Please contact the Client Care Team (email to email@example.com or write to AMT Training, 415 Madison Avenue, Floor 15, New York, NY, 10017) if you do not wish to be included in this activity.